Privacy Policy

1. Introduction

SitePenguin ("we," "us," or "our") operates an AI-powered website builder and related services. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website, applications, and services (collectively, the "Service"), including account registration, website creation, AI-generated content, hosting, and payment processing. By using the Service, you agree to the practices described in this policy.

2. Information We Collect

2.1 Account and Profile Data

When you create an account, we collect your email address, name, and password (stored in encrypted form). We may also collect profile information you choose to provide.

2.2 Content and Usage Data

We collect business information, photos, website content, and other materials you upload or generate through the Service. We collect usage data such as how you interact with the Service, pages visited, features used, and similar analytics.

2.3 Device and Log Data

We automatically collect information such as IP address, browser type, device type, operating system, and log data (e.g., access times, referring URLs) when you use the Service.

2.4 Payment Data

Payment processing is handled by third-party providers (e.g., Stripe). We do not store full credit card numbers. We may receive and store billing-related information such as plan type, subscription status, and transaction identifiers as needed to provide the Service and support.

2.5 Cookies and Similar Technologies

We use cookies and similar technologies for essential functionality, preferences, analytics, and security. You can manage cookie settings through your browser; disabling certain cookies may affect Service functionality.

3. How We Use Information

We use the information we collect to provide, operate, maintain, and improve the Service; to process transactions and send related communications; to provide customer support; to detect, prevent, and address fraud and security issues; to analyze usage and improve our products; to send marketing communications (where permitted and with opt-out where required); and as described in our Terms of Service or with your consent.

4. Sharing and Disclosure

We may share information in the following circumstances:

• Service providers: We share information with vendors who help us operate the Service (e.g., hosting, AI providers, email, payment processors), subject to confidentiality and data protection obligations.
• Business transfers: In connection with a merger, acquisition, sale of company or assets, financing, bankruptcy, or other change of control, we may transfer or share user data and personal information as part of our business assets. By using the Service, you acknowledge that your information may be transferred to a successor, acquirer, or assignee in such circumstances.
• Legal and safety: We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of SitePenguin, our users, or the public.
• With your consent: We may share information when you have given us consent to do so.

5. Cookies and Tracking

We use essential cookies for authentication and security; preference cookies to remember your settings; and analytics cookies to understand how the Service is used. You can control cookies through your browser settings. Blocking or deleting certain cookies may limit some features of the Service.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service and fulfill the purposes described in this policy. After account closure or deletion request, we may retain certain information as required by law, for legitimate business purposes (e.g., dispute resolution, security), or in anonymized or aggregated form.

7. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. You may also opt out of marketing communications. To exercise these rights, use your account settings or contact us at the address below. In certain jurisdictions (e.g., the European Economic Area and California), additional rights may apply under applicable data protection laws (e.g., GDPR, CCPA). We will respond to valid requests in accordance with applicable law.

9. Children's Privacy

The Service is not directed to individuals under the age of 13 (or 16 in certain regions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete such information.

10. International Transfers

Your information may be processed and stored in the United States or other countries where we or our service providers operate. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy. For material changes, we may provide additional notice by email or through the Service.

12. Contact

For questions about this Privacy Policy, to exercise your privacy rights, or to submit a complaint, please contact us at legal@sitepenguin.com or through our Support page.